Al Khoory Hotels Adopts Shiji PMS and POS for Operations Upgrade

Al Khoory Hotels Implements Shiji Systems for Unified Operations

Al Khoory Hotels, an operator based in the United Arab Emirates, has implemented Shiji’s Daylight Property Management System (PMS), Infrasys Point-of-Sale (POS), and Reviewpro Reputation management platform across its portfolio.

This deployment, confirmed by both companies, aims to centralise guest information, streamline hotel operations, and enhance on-property service delivery through a cloud-based technology setup.

The new architecture, according to a statement from Shiji, will provide Al Khoory Hotels with a singular view of guest data across all departments and properties, connecting guest information, hotel operations, and service delivery.

This move reflects a broader industry trend towards integrated digital solutions to manage complex hospitality operations and meet evolving guest expectations in a competitive market. The specific implementation date for this rollout was not specified by either party.

Cloud-Based Architecture for Flexibility and Efficiency

The core of the new technology framework includes Shiji's Daylight PMS, which features a microservices and application protocol interface (API)-first architecture. This design, as detailed by Shiji, allows for flexible modifications and future expansions of the technology setup over time without requiring extensive overhauls or major disruption to current operations.

Shiji stated that the PMS is built on a cloud infrastructure, incorporating a single guest profile to consolidate information and support current operations. For food and beverage operations, Al Khoory Hotels will utilise Infrasys Cloud POS across its various outlets.

This system is designed to standardise F&B processes and provide real-time insights into outlet performance, according to Shiji. The integration of these systems is intended to support workflow management, ensure data security, and adhere to privacy requirements, with security and privacy built into the platform’s design.

Executive Commentary on Strategic Technology Investment

Andreas Duerkoop, Vice-President for Shiji Middle East, commented on the platform's design, stating that Daylight PMS and Infrasys POS were developed with the guest profile as a central element, providing hotel teams with secure and adaptable tools that function effectively.

He added that Shiji is supporting Al Khoory Hotels' investment in technology that strengthens both operational excellence and the delivery of guest services. Arun Kumar, General Manager of Al Khoory Hotels, emphasised the importance of selecting the correct technology partner as guest expectations change.

He noted that Shiji’s platform supports internal teams behind the scenes while facilitating smoother, more connected interactions for guests. This strategic upgrade underscores the competitive pressures on hotel groups to leverage technology for efficiency and customer satisfaction, particularly in managing guest data and operational workflows.

Implications for Travellers and Regional Hospitality

For travellers staying at Al Khoory Hotels, this technological upgrade could translate into more personalised service, faster check-ins, and a more consistent stay across different properties, as their preferences and history will be centrally accessible through the unified guest profile.

The standardisation of F&B operations may also contribute to a more consistent dining experience. For the hospitality industry in the Middle East, this deployment by Al Khoory Hotels demonstrates a continued investment in advanced cloud-based solutions to manage complex data and operational demands.

It suggests that other regional operators may follow suit to maintain competitiveness, particularly in areas concerning guest data management, operational efficiency, and compliance with data protection standards.

The focus on a unified guest profile shows a clear direction for improving customer relationship management in the sector, aiming for greater operational transparency and responsiveness.